COVID-19 related protective measures

Caring for your health and well-being has always been and is now more than ever our absolute priority. We can assure you that we are welcoming you under prevention and social distancing conditions that are aligned with the governmental health requirements and regulations in order to provide you with the best possible protection. Our teams are working closely with the doctors of our sister company Swiss Medical Network in order to ensure constant vigilance within our establishments as well as implementation and follow-up of all regulations and advice issued by public health authorities.

Before and during your arrival

  • Request for documents by email to be filled in and thus facilitate the check-in procedure
  • Simplified check-in at the reception with preregistration

Throughout the establishment

  • Thorough training of each staff member in terms of preventive measures and compliance with health regulations in the workplace
  • Systematic temperature checks of all employees at the beginning of each shift Mask wearing mandatory for all employees and all guests (except when the latter are in their rooms)
  • Hand-sanitizer dispensers available in all areas open to the public and in all staff areas
  • Masks provided to all hotel guests and external guests.
  • Minimum distance maintained during each interaction
  • Regular disinfection of common areas following a strict protocol and using certified equipment and products
  • Re-organization of customer and employee traffic flows

In the restaurants

  • Hand sanitizer available at the entrance
  • Required minimum distance maintained between tables
  • Option of viewing the menu via the QR code on the table
  • Printed laminated menus available on request (disinfected after each use)
  • Guests served only when seated at their respective tables
  • Furniture systematically disinfected between each service

In rooms and suites

  • Provision on request of a sanitary kit with mask and hand sanitizer in your room
  • No contact with or handling of guests’ personal belongings
  • Daily disinfection of the rooms following a strict protocol and using certified equipment and products

Room service

  • Menu available thanks to a QR Code or on request

Inside the Fitness

  • Regular disinfection of fitness equipment according to a strict protocol and using certified products
  • Sanitizing wipes available for guest uses